Are you our new Swedish speaking Customer Care Specialist?
If you thrive in a fast paced, international environment that offers unique challenges and the opportunity to be a player in the success of a new organization, consider bringing your talents to Visma!
As first line support, you are our customers' first point of contact and provide support to both job seekers in Visma Recruit as well as to users of Visma Recruit, such as managers, employees and system expert at our customers. You work in close collaboration with Visma Recruit second line support and the delivery organization. You also receive and register cases for other products in our Business Unit.
Visma is looking for a new Customer Care Specialist, to join Visma Labs.
First line support for our Swedish customers (back-up of others)
Reply to customer inquiries via telephone, email and CRM system
Create and follow-up customer engagement plans
End-User support in questions regarding system usage and receiving product change requests
Publish ads on OffentligaJobb.se
Cooperation with the 2nd line to resolve incidents that can not be resolved directly
Use available resources efficiently to assess customer issues and recommend valid solutions
Record details of each customer interaction and any actions taken
Follow up on any customer issues requiring additional research
We are looking for a person with good customer service experience who meets several of the following expectations:
Excellent written and verbal communication skills in Swedish and English
Excellent interpersonal skills
Ability to prioritize and integrate a proactive approach to assignments
Strong technical aptitude with the ability to quickly learn and adjust to new systems
Effective organizational and time management skills
Knowledge and working experience with HR & Recruitment Tools
Previous experience working in Customer Care
We are offering:
In addition to working beside some talented people in a spacy office, we also offer a wide range of benefits that you can take advantage of.
The opportunity to work in Scandinavian environment with good work and life balance, including vacations in summer
A wide range of responsibilities in an international organization that offers good career and development opportunities
Possibilities to learn new skills and share experience with your colleagues in Riga office and abroad
Attractive salary, health insurance and phone bills covered
Company holiday apartments in Spain and France, social events and fruits in the office
At Visma Labs we have friendly and supportive company culture and we will do our best to make you feel welcome.
Please send in CV and application letter till 31.01.2017. to
Visma makes businesses more efficient, through offerings of software, outsourcing services, commerce solutions, retail IT-solutions, and IT-related projects and consulting. We simplify and digitalize core business processes within the private and public sector. 400,000 customers in Northern Europe utilize our products and services, and an additional 330,000 use us as a hosting partner. We are 7 400 employees and our net revenue amounted to NOK 8 338 million in 2015.